We offer the following packages.

Packages

Easy (Q]
Flexy (Q]
Pro (Q]

Software

  • Core system
     
     
     
  • Employee software
     
     
     
  • Interface for information monitor
     
     
     
  • Ticket dispenser interface
     
     
     
  • Statistics software
     
     
     
  • Online monitoring tool
     
     
     

Software

  • Information monitor
     
     
     
  • Ticket dispenser
     
     
     

SERVICES

  • Guarantee service
     
     
     
  • Queuing management system training
     
     
     
  • System installation
     
     
     
  • Technical support
     
     
     
  • Consulting
     
     
     
AvailableCan be upgraded



Software

http://limetech.am/wp-content/uploads/2014/02/pic-1.jpg

Core system

Core system is the software coordinating and managing the activity of all system components, which allows to:
• Define the logic of customer service flows
• Integrate and adapt the system to the specifications of the company
• Manage users and settings
• Manage information updates
http://limetech.am/wp-content/uploads/2014/02/pic-1.jpg

Employee software

The software is designed for employees directly providing the service to the customers. With the help of the software, the employee:
  • calls the customer
  • selects the service type
  • if the customer does not approach, moves the ticket to the buffer
  • postpones the service
  • forwards the service to other employee
  • calls the next customer
  • selects the cause of leaving the workplace

Interface for information monitor

Information monitor interface is designed for providing information about the queues to the customers in the waiting area of the service office. The interface software receives the next ticket number waiting in line and the service window number to which the customer should approach from the system and shows this information on the monitor. Due to the flexibility of the software, the font size of the text may be reduced, so that the desired quantity of lines is shown. The interface may be fully designed according to the company brand. It provides the possibility to show not only the ticket number and the window number but also currency exchange rate, announcement or any other information.
http://limetech.am/wp-content/uploads/2014/02/pic-1.jpg

Ticket dispenser interface

With the help of ticket dispenser interface, the customer may select the desired service and get his/her ticket number. The services may be arranged by any groups and subgroups.

The interface may be fully designed according to the company brand. It is also possible to change the interface language and display any other information. The interface also allows printing any information provided by the system on the tickets: ticket number, waiting time, announcement or any other marketing material.

Statistics software

Statistics software allows to follow the statistics of customer service in general and detailed; by ticket, by customer, by service type, by branch, by employee, etc.

The software allows to extract reports for the following performance indicators relating
• the number of customers served
• the waiting time
• the approaching time
• the serving time
• the peak hours
• leaving customers
• employee performance

The reports may be extracted in any format.

Online monitoring tool

Online monitoring tool allows the management of the company to control the quality of the service in real time from his/her desk including:
  •  the service details of the registered tickets at the moment:
    • registration time
    • beginning of the service
    • end of the service
    • service group and type
    • service status at the moment
  • the number of customers waiting, being served, left and lost
  • the status of the serving employees; serving, waiting for customer, waiting for ticket, out of desk, other work etc.
  • on hourly basis:
    • number of customers
    • waiting time
    • serving time
Online monitoring tool allows to:
  • select a ticket from the queue and move forward or backward
  • send the ticket to desired employee
  • return the left ticket back to the queue
The software is available both for each branch and centralized for all the company.
http://limetech.am/wp-content/uploads/2014/02/pic-1.jpg

Core system

Core system is the software coordinating and managing the activity of all system components, which allows to:
• Define the logic of customer service flows
• Integrate and adapt the system to the specifications of the company
• Manage users and settings
• Manage information updates
http://limetech.am/wp-content/uploads/2014/02/pic-1.jpg

Employee software

The software is designed for employees directly providing the service to the customers. With the help of the software, the employee:
  • calls the customer
  • selects the service type
  • if the customer does not approach, moves the ticket to the buffer
  • postpones the service
  • forwards the service to other employee
  • calls the next customer
  • selects the cause of leaving the workplace

Interface for information monitor

Information monitor interface is designed for providing information about the queues to the customers in the waiting area of the service office. The interface software receives the next ticket number waiting in line and the service window number to which the customer should approach from the system and shows this information on the monitor. Due to the flexibility of the software, the font size of the text may be reduced, so that the desired quantity of lines is shown. The interface may be fully designed according to the company brand. It provides the possibility to show not only the ticket number and the window number but also currency exchange rate, announcement or any other information.
http://limetech.am/wp-content/uploads/2014/02/pic-1.jpg

Ticket dispenser interface

With the help of ticket dispenser interface, the customer may select the desired service and get his/her ticket number. The services may be arranged by any groups and subgroups.

The interface may be fully designed according to the company brand. It is also possible to change the interface language and display any other information. The interface also allows printing any information provided by the system on the tickets: ticket number, waiting time, announcement or any other marketing material.

Statistics software

Statistics software allows to follow the statistics of customer service in general and detailed; by ticket, by customer, by service type, by branch, by employee, etc.

The software allows to extract reports for the following performance indicators relating
• the number of customers served
• the waiting time
• the approaching time
• the serving time
• the peak hours
• leaving customers
• employee performance

The reports may be extracted in any format.

Online monitoring tool

Online monitoring tool allows the management of the company to control the quality of the service in real time from his/her desk including:
  •  the service details of the registered tickets at the moment:
    • registration time
    • beginning of the service
    • end of the service
    • service group and type
    • service status at the moment
  • the number of customers waiting, being served, left and lost
  • the status of the serving employees; serving, waiting for customer, waiting for ticket, out of desk, other work etc.
  • on hourly basis:
    • number of customers
    • waiting time
    • serving time
Online monitoring tool allows to:
  • select a ticket from the queue and move forward or backward
  • send the ticket to desired employee
  • return the left ticket back to the queue
The software is available both for each branch and centralized for all the company.

Hardware

Information monitor


Together with its interface, the information monitor serves as a mean for customers to follow their queue. After seeing their ticket number on the screen, the customers approach to the indicated serving window. Depending on the characteristics of the office, any sized LED, LCD monitors, digital displays or 10' LED wireless monitor may serve as information monitor. The monitors may be placed in the waiting hall or for each service window. It is also possible to connect sound signal device to the monitor, which will catch the waiting customers' attention when new ticket number appears on the screen.

Ticket dispenser


The ticket dispenser is an electronic terminal consisting of metal or other material case, touch screen, thermal printer and high speed processor, which is designed for providing queue tickets to the customers. From the ticket dispenser interface the customer selects the desired service and receives a ticket where his/her queue number is printed. One or several ticket dispensers may be connected to the system if necessary. The design of the terminal may be selected from the existing models, or a new customized design may be created according to the company brand and style. The terminal cases may be produced from powder painted stainless steel, laminate and corean.

Services

Guarantee service

Our systems are produced according to ISO 9001:2008 international quality standards only by using high quality components, which ensure long lasting and fluent service of our system. Nevertheless, in order to avoid any kind of problems arising while deploying our system, we offer 6 month guarantee service, which includes elimination of any kind of hardware or software problem of our system.

System installation

All the process of wiring and installation of the system is done by our technical specialists. The installation service includes:
• Delivery of hardware components of the system to the client’s office
• Wiring and installation of the ticket dispenser and information monitor
• Interconnection of all components of the system
• Software installation
• Finalization and handing of the system

Technical support

After installing the system, our technical specialists are ready to provide professional technical support service for our system. The service includes solving any kind of hardware and software problems that may arise while using the system. The technical support service has two main components: • Maintenance of the system with preliminary agreed agenda of visits • Quick solution of problems noticed by the customer while deploying the system (over 95% of problems are solved within 24 hours)

Consulting

With the customer flows management consulting service, we will be happy to help you improve and upgrade your customer service, by using the statistics of QMS system, the online monitoring tool as well as the statistics of customer feedback solution.

The consulting service includes:
• Definition of customer service KPIs
• Preparation of periodic reports
• Filtration of statistical information and revelation of service failures
• Online monitoring and control
• Filtration and analysis of customer feedback solution statistics
• Preparation of improvement proposal

Queuing management system training

Before handing the system for usage, our specialists will conduct a queuing management system training for all the employees, who will use the system. The training includes: • With the help of company management, definition of customer service performance indicators and norms such as average service time per service type, the maximum waiting time for the customer to approach and other norms regarding customer flows and service • Training of usage of the operator's tool for the front line service employees and presentation of customer service performance indicators, which the employees should follow while using the system • Training of the whole system, including statistics and reporting software and online monitoring tool usage for the management of the company • In case of necessity a question and answer session a few days after the start of system exploitation for clarifications of the questions that have been raised while using the system.

Guarantee service

Our systems are produced according to ISO 9001:2008 international quality standards only by using high quality components, which ensure long lasting and fluent service of our system. Nevertheless, in order to avoid any kind of problems arising while deploying our system, we offer 6 month guarantee service, which includes elimination of any kind of hardware or software problem of our system.

System installation

All the process of wiring and installation of the system is done by our technical specialists. The installation service includes:
• Delivery of hardware components of the system to the client’s office
• Wiring and installation of the ticket dispenser and information monitor
• Interconnection of all components of the system
• Software installation
• Finalization and handing of the system

Technical support

After installing the system, our technical specialists are ready to provide professional technical support service for our system. The service includes solving any kind of hardware and software problems that may arise while using the system. The technical support service has two main components: • Maintenance of the system with preliminary agreed agenda of visits • Quick solution of problems noticed by the customer while deploying the system (over 95% of problems are solved within 24 hours)

Consulting

With the customer flows management consulting service, we will be happy to help you improve and upgrade your customer service, by using the statistics of QMS system, the online monitoring tool as well as the statistics of customer feedback solution.

The consulting service includes:
• Definition of customer service KPIs
• Preparation of periodic reports
• Filtration of statistical information and revelation of service failures
• Online monitoring and control
• Filtration and analysis of customer feedback solution statistics
• Preparation of improvement proposal

Queuing management system training

Before handing the system for usage, our specialists will conduct a queuing management system training for all the employees, who will use the system. The training includes: • With the help of company management, definition of customer service performance indicators and norms such as average service time per service type, the maximum waiting time for the customer to approach and other norms regarding customer flows and service • Training of usage of the operator's tool for the front line service employees and presentation of customer service performance indicators, which the employees should follow while using the system • Training of the whole system, including statistics and reporting software and online monitoring tool usage for the management of the company • In case of necessity a question and answer session a few days after the start of system exploitation for clarifications of the questions that have been raised while using the system.