Customer feedback solution is designed for receiving and analyzing customer feedback.
With the help of customer feedback solution you may:
• Detect customer service bottlenecks
• Evaluate and control KPIs
• Increase customer engagement
• Improve customer service efficiency
With this solution customers will be able to:
• Rate the customer service components according to given rating scale
• Fill in customer satisfaction surveys
• Submit complaints, questions or suggestions
• Answer other specific questions interesting for the company
Customer feedback solution
The solutions are effectively used by:
Hotels and entertainment places
Telecommunication providers, etc.
Feedback system console
Customer feedback device is made of stainless steel, comfortable for placing on the table, which has carved buttons with initially decided quantity and names.
The device is effective for collecting standardized information, such as rating the service components with preliminary provided answer options.
Due to the customer feedback device software it is possible to collect, store and analyse the feedback received from the customers. The software may work alone, as well as be connected to the statistics and reporting software of queuing management system, which will allow to compare individual customer's service statistics and the feedback received from him/her.
Feedback systems e-Terminal
The customer feedback electronic terminal is a touch screen kiosk with keyboard and high speed processor, which is designed for getting customers feedback in receptions and waiting halls. It is a universal solution for making any kind of questionnaires and filling forms and collecting any kind of feedback.
The customer feedback electronic terminal's administrative tool allows for creating new questionnaires and forms and update as frequently as needed.
The statistical package of the system allows for collecting, storing and analyzing the information received from customers.
The design of the terminal may be selected from the existing models, or a new customized design may be created to match a company’s brand and style. Terminal cases may be produced from powder painted stainless steel, laminate and corean.